Emergency Services Dispatcher II

FILING DEADLINE: Continuous/Open until Filled (City of Fresno will accept applications until a sufficient amount of applications have been received, or selection has been made; therefore the recruitment may close at anytime.)

The Fresno Police Department strives at providing the citizens of Fresno a safe and protected community.  Fresno PD is currently seeking experienced dispatchers to provide excellent and prompt customer service.  Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units; and prepare police and fire reports and records. Incumbents are expected to perform emergency dispatch duties using a considerable amount of independent judgment.  Must receive certification by the Police Department verifying that the incumbent is capable of performing solo radio duty within 12 months of appointment.

Employees may be assigned to work any eight- or ten-hour shift and may be required to work weekends and holidays.

Shift pay is $1.25 to $1.75 per hour depending upon assigned shift.

Duties may include but are not limited to the following:

• Answers emergency calls for police, fire, and/or emergency medical service; elicits necessary information about the incident and enters it simultaneously into the computer via a CRT terminal.
• Determines appropriate priority and response to calls according to established policy, procedures, and codes; dispatches public safety personnel and equipment using CAD, radio systems, and peripheral equipment.
• Receives and transmits coded messages to and from police and fire personnel and field units.
• Advises callers of police and fire procedures, if no emergency response is required.
• Maintains computer records of communications traffic.
• Inputs drivers license, vehicle registration, wants and warrants and other miscellaneous queries through the CAD system to CLETS and NCIC to provide information to officers.

Performs other duties as assigned.

Full job specification available to be viewed at:

https://www.fresno.gov/wpcontent/uploads/2023/05/Emergency-Services-Dispatcher-I_II-02_23.pdf

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination.

Possession of a HS Diploma or equivalent GED completion

-AND-

Two-years of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno, which included operation of a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch public safety units; must type a net rate of 40 words per minute on a computer keyboard.

Applicants that meet the minimum qualifications must read and sign an Applicant Statement.  This statement indicates your understanding that as part of the qualifying process for Emergency Services Dispatcher with the City of Fresno, you will be required to complete a detailed pre-employment personal history form, followed by a thorough background investigation which will include a polygraph examination.  If your application is deemed qualifying, the Personnel Services Department will send via electronic mail.

Applicants will not be invited/admitted to the examination without the above documentation.

Selection Process

The examination process may consist of the following:

ORAL EXAMINATION - 100%: A panel of subject matter experts may conduct a job-related oral exam to evaluate a candidate's abilities to speak clearly and concisely, deal tactfully with citizens, maintain harmonious working relationships with other employees, handle emergency calls while maintaining composure and perform efficiently and calmly in a demanding work environment or other topics related to a candidate's training, experience, and personal traits for the position of Emergency Services Dispatcher II. Candidates must achieve a passing score to qualify for the eligible list.

Since this recruitment is open on a continuous basis, the examination process may be repeated periodically, depending on the number of applicants. As these processes are completed, new candidates will be merged with the current eligible list. Although your score will remain the same through this process, your placement on the eligible list may change.

Eligibles certified to the Police Department for consideration must successfully complete a polygraph test, an extensive background investigation, and a department interview before receiving conditional offers of employment.   Individuals receiving a conditional offer of employment must successfully complete a medical examination before receiving a final offer of employment.

HOW TO APPLY Please visit www.fresno.gov/jobs to apply. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason. Resumes will not be accepted in lieu of a completed employment application. 

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail.  All applicants will acknowledge such understanding when they complete their on-line application.  Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders.  It is the applicant's responsibility to check these folders as well. For other City of Fresno employment opportunities, please view our Careers Homepage. Effective April 1st, 2026, the City of Fresno is transitioning to a new recruitment system, NEOGOV. An account in the new system will be required to apply for the City of Fresno job opportunities after this date. If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721.