Helpdesk Support Specialist

TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment.

Responsibilities

• Resolve Helpdesk tickets and provide on-site support daily
• Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
• Installing, configuring, support desktops, laptops, printers, and other peripheral
• Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Create and maintain knowledge base documentation
• Provide on-call support as scheduled

Required Skills

• Hardware: desktop, laptop
• OS: Windows 10 / 11, Mc OS
• Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Teams
• Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc.
• Basic Knowledge of supporting mobile devices and app
• Basic Knowledge of virus and malware removal techniques
• Attention to detail
• Ability to multitask in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Communicate effectively both oral and in writing
• Exceptional customer service orientation
• The ability to lift up to 50 lbs

Required Education & Experience

• Minimum of High School diploma, Associate or bachelor’s degree in information technology or related field preferred
• 2+ years of IT replated work experience
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
• VOIP experience preferred

TransPerfect Connect (TPC)is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

Pre-employment background check is required.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.