Lead Service Attendant

SUMMARY OF DUTIES: 

The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations. 

ESSENTIAL FUNCTIONS: 

• Works in a fast-paced environment onboard trains. 

• Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers. 

• Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements. 

• Functions independently while simultaneously supporting the service staff. 

• Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions. 

• Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs. 

• Responsible for the security, sale, safe handling and accounting of food and beverage products. 

• Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds. 

• Adheres to uniform and grooming requirements. 

• Prepares associated paperwork. 

• Utilizes a cash register or similar point of sale device and follows established accounting procedures 

MINIMUM QUALIFICATIONS: 

• Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics. 

• Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor. 

• Must have satisfactory attendance and safe work record. 

• High school diploma or GED Required. 

• Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages). 

• Be able to lift 50lbs. 

• Be able to work while standing for long periods of time. 

• Be able to work a variety of hours and days off, including up to six to eight days away from home crew base. 

• Demonstrate a friendly, outgoing, and courteous disposition. 

• Must have prior satisfactory work performance.