Intern, Computer Repair and Network Management

Overview

We are seeking a motivated and enthusiastic individual to join our team as an unpaid intern to gain hands-on experience in computer repair, IT support, and customer service, with the option to explore automation and workflow tools as well. This internship offers a valuable opportunity to develop technical skills, work with experienced professionals, and contribute to real-world IT projects.

Responsibilities

• Assist in diagnosing and repairing hardware and software issues on desktop and laptop computers.
• Set up and configure new computer systems, including installation of operating systems and essential software.
• Provide friendly, professional customer service — communicating with clients about their devices, repair status, and basic troubleshooting steps.
• Support basic network troubleshooting and connectivity checks as needed.
• Document repair processes and troubleshooting steps for future reference.
• Occasionally travel to customer locations to assist with on-site repairs or setup (mileage reimbursed).
• Optional: assist with automation projects (e.g., workflow automation, chatbots, scripting, or process improvements) for those interested in expanding beyond repair work.

Qualifications

• Current enrollment in a technical program (e.g., IT, Computer Science, or related field) or recent graduate is preferred, though we are open to other programs as long as the individual is passionate about computers.
• Basic understanding of computer hardware and software; networking familiarity is a plus but not required.
• Familiarity with operating systems (Windows, macOS, or Linux) is required.
• Strong problem-solving skills and attention to detail.
• Comfortable interacting with customers and explaining technical issues in plain language.
• Interest in automation, scripting, or workflow tools is a bonus but not required.
• Ability to work independently and as part of a team.

Requirements

• Flexible availability — we understand candidates may be balancing school. General weekday daytime hours are preferred, but exact days/times are open to discussion based on your schedule.
• Willingness to learn and take on diverse tasks.
• Access to reliable transportation to our office in Marlboro, NJ.

Benefits

• Hands-on experience in computer repair, customer service, and IT support — with the option to explore automation projects.
• Mentorship from experienced IT professionals.
• Opportunity to earn a recommendation letter or academic credit (if applicable).
• Exposure to real-world IT challenges and solutions.
• Mileage reimbursed for any customer site visits.