Customer Account Coordinator

Customer Account Coordinator | Modesto, CA

International Paper | $48,300 - $60,000

This is an excellent opportunity to get your foot in the door with International Paper, a Fortune 500 global leader in sustainable packaging and manufacturing. As a Customer Account Coordinator, you'll serve as the key link between customers and the plant, gaining firsthand exposure to manufacturing operations, supply chain management, customer service, inventory planning, logistics, pricing, and business analytics.

The position is ideal for someone with strong communication, organizational, and problem-solving skills who wants to build a long-term career with a company known for promoting from within. Because this role partners closely with operations, production, shipping, sales, and leadership teams, it can be a springboard into future careers in Operations Management, Production Supervision, Supply Chain, Logistics, Sales, Customer Service Leadership, Pricing, or Plant Leadership.

What You'll Do

• Serve as the primary point of contact for customers, ensuring an exceptional customer experience.
• Manage customer orders from order entry through production and delivery.
• Coordinate with operations, production, shipping, maintenance, and sales teams to ensure customer commitments are met.
• Monitor inventory levels, forecasts, pricing, and delivery performance.
• Resolve customer concerns related to orders, quality, invoicing, inventory, and accounts receivable.
• Create and maintain customer reports, forecasts, and account information.
• Support new product launches and continuous improvement initiatives.
• Communicate customer needs and priorities to internal teams.

Qualifications

• High school diploma/GED with 3+ years of relevant experience, or a bachelor's degree.
• Strong customer service, communication, and relationship-building skills.
• Proficiency in Microsoft Excel and Word.
• Ability to multitask, prioritize effectively, and work in a fast-paced environment.
• Strong attention to detail, problem-solving abilities, and business acumen.

Why Consider This Role?

This position offers broad exposure to the business while building valuable skills in customer relations, manufacturing, inventory management, supply chain processes, and cross-functional collaboration. It's an excellent entry point for candidates seeking career growth within a stable, industry-leading Fortune 500 organization with significant opportunities for advancement.